7*24 hours on line Service
Our dedicated sales team will provide 24 hours on line serivce from Maondy to Sunday, to solve your any problem regarding our products. We will answer your questions withine one hours in workdays and within 3hours in weekend.
Life-Time Warranty serive & Technical Support
What we want the most is long-term cooperation with our customers. We will provide replacements and technical support base on our long-term cooperation eventhough the products are out of our 2years limited warranty-time.
We provide 2 Years warranty for most LED light bulbs. We provide led headlight bulb for motorcycle, car, truck, trailer, semi-trailer, Etc.
The customer shall provide the picture or video to prove the problem of the product, and after the confirmation by our after-sales technical department, the customer will send the new product for the next order.
Please follow the below solution to confirm the defective problems before asking for warranty service:
ATTENTION:
The following conditions are beyond warranty scope.
1. Canbus problem: When replace the original halogen bulb with LED bulbs,some vehicles may meet with canbus problem like light flickering etc,please connect suitable decoder to solve the canbus problems.
2. Man-made reason: Man-made reason lead to broken led chip,chapped wire,user modify or repair the bulb themselves etc.
3. Installation problem: Some vehicles may can not stall our product because of small installation position doesn’t fit etc.
4. Natural disaster: damage because of irresistible natural disaster like earthquake,flood etc.
5. 24V Vehicles: Use 9-36V bulb which is allowed to install in 12V cars, to install to 24V vehicles.
SAFETY AND NOTES
1.Product shall be install and serviced by a qualified technician.
2.Good heat dissipation will prolong the working life of the driver and the LED Chip
3.Check voltage of the vehicle to be sure it complies with working voltage of the product.(9-32VDC)
4.Ensure all wire connections and polarities are correct before applying power to avoid any damages to the LED lights.
5. If a fault occurs,talk with Bonsen Sales. Do not attempt to fix this product by yourself.
0086-152 5745 5280
